We want you to be completely satisfied with your purchase. If you’re not, we’re here to help. Please read our policy carefully to ensure a smooth return process.
- Eligibility Window: You may request a return within 7 to 14 days from the date your order was delivered. The exact number of days will be specified in your order confirmation.
- Proof of Unboxing: A clear and continuous video of the unboxing process is mandatory for all return and exchange requests. The video must show the package as it was received, its seals, and the condition of the item inside. This video serves as proof of the product’s condition upon arrival. Without this video, we cannot process your return request.
- Product Condition: Items must be returned in their original, unused condition, with all original tags, labels, and packaging intact. Any product that has been used, damaged, or altered is not eligible for return.
How to Initiate a Return
To start a return, please contact our customer support team with the following details:
- Your order number
- The unboxing video
- A brief explanation for the return
- Clear photos of the product and its packaging
Our team will review your request and provide you with further instructions.
Refund Process
Once we receive your returned item, it will undergo a quality inspection. If the product passes the inspection and meets all the return criteria, we will initiate your refund.
- Refund Initiation: The refund will be processed and initiated after we have received and approved the returned item.
- Refund Time: The refund will be credited to your original payment method within a specified number of business days, which varies depending on your bank or payment provider. Please note that it may take some time for the funds to appear in your account.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately (within 48 hours of delivery) with your unboxing video and photos. We will resolve the issue as quickly as possible